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The World Food Programme has a global presence in over 90 countries. The corporate ICT services are hosted in Rome and other regional Service Centres. The Service Desk is the single point of contact for all ICT Support. The Service Desk monitors all services in real time. It tracks and resolves incidents related to ICT Services from identification to resolution for the centrally hosted services as well as some services hosted in country offices. The service provides first level end-user support to staff in HQ. The servict: operates on 24x7x365 basis.


Post Title: ICT Assistants (up to 7 Positions)
These vacancies are open to applicants of either sex. Preference will be given to qualified women candidates.
Applications are sought from qualified candidates for the position ofICT Assistant to be based in New Delhi, India. Applicants must send their applications by post/courier to the HR Officer, World Food Programme, 2, Poorvi Marg, Vasant Vihar, New Delhi-110057, India.

First page of application must be in the following format. Detailed CV must be attached thereafter.

Educational Qualification : Degree, Diploma, Certificate
Experience in relevant field: Number of Years with the name of the organisations worked for
Technical background or skill sets of applicant: for example , Service center Management / Network Administration / Messaging System etc

Application without the prescribed format will be summarily rejected.

Educational Requirements:
University degree in the field of Computer Science, Information Technology or Electronics and Communication / Telecommunication Engineering or three year Diploma in Engineering in the field of IT or. Electronics and Communication / Telecommunication with two years of experience.
Industry certifications and/or in-depth knowledge of Service Support and Service Delivery best practices based on ITIL methodologies is highly desirable.
Duties and Responsibilities:
The ICT Assistant will be a member of the Service Desk team and will report to the Service Centre Manager. He/She will be responsible for carrying out all of the responsibilities indicated below or depending on the skill set will focus on anyone or more of the areas.

• Customer Contact & Incident Management following ITSM practices
• Infrastructure Support Services
• User AccountAdministration
• Service Monitoring
• Application Support
• Web-admin Support

Skills
Technical Skills:
Desktop Support skills using remote troubleshooting technologies is highly desirable. Messaging services based on Domino Architecture Networking and Telecommunication: Cisco Routers, Switches, PIX firewalls, VPN etc Infrastructure Services: Citrix, DNS, DHCP, ISA, RAS, IIS, Active Directory, Novell, WiFi etc WebAdmin Services: HTML,ASP, Coding, CSS
Soft Skills:
Fluency in spoken English is a must.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Excellent interpersonal skills
Proven analytical, evaluative, and problem­
solving abilities.
Exceptional customer service orientation
Team player and ability to work in a collaborative and culturally diverse environment:
The last date of application is August 30th 2008.