• Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCLs value and its methodology

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
• Ability to learn new information quickly and the willingness to do so at all times
• Ability to work flexible hours from time to time to cover for other staff
• Should have understanding of IT Environment and ready to learn new processes and technologies
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality
• Knowledge of basic Networking and other technologies
• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
• Good to have basic understanding of Client Server Architecture, OS
• CCNA/MCP/MSCAPreferred

• Willing to sign Service agreement (As applicable)
• Willing to relocate, if required
• Willing to work in 24*7 environment
• CTC of 1.8 L 

• We will ask you to generate new and repeat sales, as well as identify opportunities to up-sell our solutions and services by using the telephone, email or webcast.
• We will need you to pitch our services to the client, close the deal and get the sales order.
• The sales manager will rely on you to build lasting client relationships, identify the client's needs and expectations in order to be able to recommend specific services and solutions.

Company: Indian Oil Corporation Limited

About Company: The main responsibility of the Staff Selection Commission is to make recruitment to Group C (non-technical) & Group B (non-gazette- both technical & non-technical) posts in departments of Government of India, its attached & subordinate offices except those for which recruitment is made by the Railway Recruitment Boards & Industrial Establishments. The Staff Selection Commission has a nationwide network of 9 Regional/Sub-regional Offices located at New Delhi, Bangalore, Chennai, Guwahati, Kolkata, Mumbai, Allahabad & Sub-regional offices located at Chandigarh & Raipur. 

Company: Staff Selection Commission