ANZ Banking Group hiring for Any degree graduates "Service Desk Analyst" Across India- July 2013
Tuesday, July 2, 2013
About company: ANZ has a proud heritage of more than 175 years.We operate in 32 markets globally with representation in Australia, New Zealand, Asia, Pacific, Europe, America and the Middle East.ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world.ANZ world headquarters is located in Melbourne. It first opened as the Bank of Australasia in Sydney in 1835 and in Melbourne from 1838 and our history involves many different banks.
Company: ANZ Banking Group
Position: Service Desk Analyst
Job location: India
Vacancies:
Note:
Job Number: BAN011205
Event date/ Walk-In Date:
Last date: ASAP
Time:
Salary Offered: Best in Industry
Role Purpose:
Global Service Desk is a customer focused and fast paced first level Service Desk providing Technology customer service. Support is provided in the areas of password resets, network administration and technical diagnosis and restoration of service for PC/LAN users.
The role of "Global Service Desk Analyst" is to provide excellent customer service at the first point of contact for the diagnosis of faults and the provision of technical resolution of service to our customers. The role includes raising work requests, performing password resets and network administration for PC/LAN, Microsoft Applications.
Good customer service ethics is part of this job, putting customers first and delivering operations service that continuously exceeds the customer's expectations.
The individual has to deliver positive customer experience within agreed timeframes i.e. Service Level Agreements (SLAs).
Financial:
Support management and business decisions relevant to cost.
Ensure that processes are carried out in a manner that there are no operational losses due to errors.
Participate in cost saving initiatives.
Customer:
Ensure all customer correspondence is clear, concise, curtious and on timely manner
Responds and ensures customer needs are met by liaising with other second level teams and end to end ownershilp of incident resolution
High quality of work, and taking ownership to resolve any customer queries and complaints on time, efficiently and effectively
Provide accurate and up to date information on all enquiries.
Process:
Good knowledge of systems and application
Understands and complies with oral and written
rules/instructions/procedures.
Consistently meet targets to ensure that calls \ requests are responded \ actioned within SLAs
Provide ideas and participate in process improvement initiatives.
People:
Proactively identify competencies for development and work with line manager to improve self performance
Develop good working relationships with customers and stakeholders
Be a team player , proactively participate in meetings and take active part in team activities
Risk/Compliance/Behaviours:
Flexibility & Adaptability
Concerns For Quality and Standards
Customer Focus
Product Knowledge
Lives the Values
Skills, Knowldege & Experience:
Basic Understanding of Active Directory \ Mail Client preferably outlook \ Network.
Excellent Communication skills and typing skills
Able to do basic trouble shooting - Desktop and hardware
1-3 years of experience in IT
Contact Name:
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Company URL: http://anz.com/
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Company URL: http://anz.com/