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About company:  At Ericsson we use innovation to empower people, business and society. We envisage a Networked Society that is sustainable, and where everything that can benefit from a connection will have one. Our mobile and fixed networks, multimedia solutions and telecom services make a real difference to people's lives, and the world we live in.

Company: Ericsson

Position: 
Engineer-1st Level Assurance

Job location: Noida, India

Vacancies:

Note:

Job Number:   
00097014

Event date/ Walk-In Date:  

Last date: 
4 August 2013


Time:

Salary Offered: Best in Industry

Experience required: Freshers

Eligibility
B.E/B.Tech/Others graduates

Job Details

·         Function: 1st Level Assurance
·         Position: Engineer – 1st Level Assurance
·         Career Stage: Technician
·         Location: NCR
·         Interfaces: Back Office, Field Operations & Maintenance, Incident Management, Preventive Maintenance
·         Reporting Manager: Shift Manager
·         24X7 Shift Working: Yes

2                          Role Definition

·         Engineer – 1st Level Assurance will be assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role to perform the surveillance/L1FM/PM activities (all or some) and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

3                          Key Responsibilities

·         Service Alarm Monitoring.
·         Alarm Management for the assigned Network Services.
·         Ticket (or Work Order) Creation, Routing to resolution party (in some case raise TT to self) and Follow-Up till closure.
·         L1 Fault Management. 1st Level resolution action on the alarms as per the defined cases.
·         Preventive Maintenance activities.
·         Regular follow up on the events with relevant departments working on it as per the MSTOP process.
·         Work towards achieving KPI targets.
·         Work towards the IPM parameters assigned by the Shift Manager
·         To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
·         Adherence to the organizational guidelines & departmental processes & procedures

4                          Authority

·         Clearing the first level Network Alarms
·         Creation of Trouble Tickets
·         Ticket updation and routing to the relevant department for further course of action
·         1st Level troubleshooting
·         Closure of ticket

5                          Candidate Prerequisites

·         Qualifications: Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
·         Industry experience: Telecom
·         Years of experience: 1-3 years
·         Certifications: Any Certification related to Telecom shall be an added advantage
·         Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network /3G / LTE / IMS / OSS / Network service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
·         Leadership skills: Not Applicable
·         Language skills: Proficiency in written / Spoken English.
·         Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
  

Qualifications


1                          Key Responsibilities

·         Service Alarm Monitoring.
·         Alarm Management for the assigned Network Services.
·         Ticket (or Work Order) Creation, Routing to resolution party (in some case raise TT to self) and Follow-Up till closure.
·         L1 Fault Management. 1st Level resolution action on the alarms as per the defined cases.
·         Preventive Maintenance activities.
·         Regular follow up on the events with relevant departments working on it as per the MSTOP process.
·         Work towards achieving KPI targets.
·         Work towards the IPM parameters assigned by the Shift Manager
·         To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
·         Adherence to the organizational guidelines & departmental processes & procedures
 Contact Name:

Mode of Apply: Online

Venue/POSTAL ADDRESS:

Company URL:  http://www.ericsson.com/

Apply

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