Informatica Corporation hiring for freshers B.E/B.Tech/MCA graduates "Associate Technical Support Engineer" Bangalore- May 2013
Friday, May 31, 2013
About company: Informatica provides data integration software and services that enable organizations to gain a competitive advantage in today’s global information economy by empowering them with timely, relevant and trustworthy data for their top business imperatives.
Company: Informatica Corporation
Position: Associate Technical Support Engineer
Position: Associate Technical Support Engineer
Job location: Bangalore, India
NO OF VACANCIES:
Note:
Job Number: GCS06513
Event date/ Walk-In Date:
Last date: ASAP
Time:
Salary Offered: Best in Industry
Experience required: Freshers
Eligibility: B.E/B.Tech/MCA graduates
Your Responsibilities:
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
. Additional responsibilities include but are not limited to the following:
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles.
- Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.
- Understands impact of work on the feature/product/team.
- Continuously enhancing knowledge through trainings and e-learning courses.
- Helping customers succeed.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Provide regular reports for management that measure the effectiveness of the technical support function.
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Company URL: http://www.informatica.com/