Ericsson hiring for B.E/B.Tech graduates "Consultant" Gurgaon- Last date 19th May 2013
Saturday, May 18, 2013
About Company: At Ericsson we use innovation to empower people, business and society. We envisage a Networked Society that is sustainable, and where everything that can benefit from a connection will have one. Our mobile and fixed networks, multimedia solutions and telecom services make a real difference to people's lives, and the world we live in.
Company: Ericsson
Position: Consultant
Job location: Gurgaon, India
NO OF VACANCIES:
Note:
Job Number:
Event date/ Walk-In Date:
Last date: 19th May 2013
Time:
Salary Offered: Best in Industry
Experience required: Fresher
Eligibility: B.E/B.Tech graduates
Description:
Job Description – Consultant 1st Level Assurance
1 Job Details
· Function: 1st Level Assurance
· Position: Engineer – 1st Level Assurance
· Career Stage: Technician
· Location: NCR
· Interfaces: Back Office, Field Operations & Maintenance, Incident Management, Preventive Maintenance
· Reporting Manager: Shift Manager
· 24X7 Shift Working: Yes
2 Role Definition
· Engineer – 1st Level Assurance will be assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role to perform the surveillance/L1FM/PM activities (all or some) and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
3 Key Responsibilities
· Service Alarm Monitoring.
· Alarm Management for the assigned Network Services.
· Ticket (or Work Order) Creation, Routing to resolution party (in some case raise TT to self) and Follow-Up till closure.
· L1 Fault Management. 1st Level resolution action on the alarms as per the defined cases.
· Preventive Maintenance activities.
· Regular follow up on the events with relevant departments working on it as per the MSTOP process.
· Work towards achieving KPI targets.
· Work towards the IPM parameters assigned by the Shift Manager
· To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
· Adherence to the organizational guidelines & departmental processes & procedures
4 Authority
· Clearing the first level Network Alarms
· Creation of Trouble Tickets
· Ticket updation and routing to the relevant department for further course of action
· 1st Level troubleshooting
· Closure of ticket
5 Candidate Prerequisites
· Qualifications: Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
· Industry experience: Telecom
· Years of experience: 1-3 years
· Certifications: Any Certification related to Telecom shall be an added advantage
· Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network /3G / Transmission / OSS / Network service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
· Leadership skills: Not Applicable
· Language skills: Proficiency in written / Spoken English.
· Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
Qualifications
1 Key Responsibilities
· Service Alarm Monitoring.
· Alarm Management for the assigned Network Services.
· Ticket (or Work Order) Creation, Routing to resolution party (in some case raise TT to self) and Follow-Up till closure.
· L1 Fault Management. 1st Level resolution action on the alarms as per the defined cases.
· Preventive Maintenance activities.
· Regular follow up on the events with relevant departments working on it as per the MSTOP process.
· Work towards achieving KPI targets.
· Work towards the IPM parameters assigned by the Shift Manager
· To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
· Adherence to the organizational guidelines & departmental processes & procedures
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Company URL: http://www.ericsson.com/
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