Schneider Electric hiring for Freshers, Any Graduates "Support Center Analyst" Bangalore- May 2013
Friday, May 10, 2013
About company: Today, energy is at the heart of every ones concern. More than ever, the current situation compels each and everyone to achieve more while using fewer resources. Global specialist in energy management, Schneider Electric makes energy safe, reliable, efficient, productive and green. How? Simply by making energy visible and gives you the means to act to optimise its consumption.
Company: Schneider Electric
Position: Support Center Analyst
Event date/ Walk-In Date:
Last date: ASAP
Time:
Salary Offered: Best in Industry
Job Description:
| IT Service desk analyst provides comprehensive First Level support to all Schneider Electric employees for efficient resolution of issues and requests related to S/W , H/W , Infrastructure , Telephony |
| This position requires the analyst to handle the reported issue (via Phone , Web incident and Email ), documenting , researching , and provide technical troubleshooting assistance to end users across all business units |
| Take ownership of all Customer interactions , establish appropriate expectation , and provide timely feedback to end users for escalated issues and educate them on response time on escalated issues |
| Identify underlying problems liase with respective Level 2 support and contribute for permanent resolution of the same. Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record. |
| Adhere to internal Policies and Procedure while handling customer issues and service reqeusts and get the resolution in adherence to agreed Service Level |
| Undergo regular training to improve skill set required for the job function. Collaborate with the team to share knowledge, update and share the same on the Knowledge base site. |
| Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team |
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Venue/POSTAL ADDRESS:
Company URL: http://www.schneider-electric.co.in/
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