Moxie Software hiring for freshers, B.E/B.Tech/M.Tech/Others "Trainee Engineer - Support" Bangalore-June 2013
Monday, June 17, 2013
About Company: Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, share knowledge and collaborate.
Our Spacesby Moxie applications provide the most intuitive and extensive offering in the market, powering more than 3 billion social interactions per year for leading organizations in financial, higher education, IT, media and entertainment, and pharmaceutical markets. Our product suite ensures that the voice of the customer is heard. It gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people at the right time inside organizations.
Company: Moxie Software
Position: Trainee Engineer - Support
Job location: Bangalore, India
NO OF VACANCIES:
Note:
Job Number:
Event date/ Walk-In Date:
Last date: ASAP
Time:
Salary Offered: Best in Industry
Experience required: Freshers
Eligibility: B.E/B.Tech/M.Tech/Others
Summary of Key Responsibilities:
- Accept incoming support requests through phone, chat, and email channels
- Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards)
- Own and project manage each assigned support case to successful resolution
- Proactively communicate and accurately set customer expectations
- Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer)
- Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex)
- Proactively collect from Customers all information necessary for you and Development teams to solve the issue
- Successfully reproduce and Customer issues
- Proactively partner with Tier II and Development teams to obtain needed expertise
- Perform effective case hand off’s when necessary
- Consistently follow operational processes, and assist with continuous improvements efforts.
- Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics.
- Write Knowledge Base articles
- Meet quality and productivity performance goals
- Moxie Software is a 24/7 operation, this position may require shift or weekend work
Minimum Requirements:
- Initiative, Initiative, Initiative,….this is a minimum requirement, if you do not have the initiative and the desire to take some ownership of your career, do not apply.
- Expert listening, problem solving, troubleshooting, communication and mentoring skills.
- Patience is a must in this field
- Ability to manage customers in tough situations.
- Graduate with good academic records
- Excellent spoken and written communication skills
- Good analytical skills and ability to learn new technologies quickly
- Willing to work in shifts
- Good team player
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Company URL: http://www.moxiesoft.com/