Facebook Recruitment for Experienced People as People Operations Specialist
Sunday, September 30, 2012
People Operations Specialist - Contract (Hyderabad)
LocationHyderabad, India
The People Services Organization Offer Letter Coordinator in Facebook’s PSO Center provides quality customer service to employees and managers by handling inbound requests related to onboarding, pay, benefits, and Human Resources and ensuring the employee’s needs are met in a timely manner. The Offer Letter Coordinator will partner closely with the recruiting team to ensure accuracy and speed in the offer management process. The ideal representative exhibits a high attention to detail, patience, teamwork, motivation, and an upbeat attitude.
Responsibilities
- Receives signed offer letters from candidates and tracks receipt of offer in the recruiting tool. Initiates applicable bonus payments with Accounts Payable
- Partner with recruiters to create offer letters for new external candidates
- Ensures that offer letters are generated quickly and using the correct template and ensures that the offer letter matches offer details in recruiting tool including, but not limited to: candidate name, candidate’s address, hiring manager, job title, salary, bonus, relocation, stock (and vesting language), recruiter name, and signing authority
- Ensures that workday and recruiting tool data match and are 100% accurate. Run audits to verify data discrepancies between systems and follow-up with recruiters to ensure correct data in recruiting system and/or corrects the data
- Manage employee files (paper and electronic), ensuring documents are scanned, indexed, and filed in correct file. Create new files and folders as necessary
- Provide first level functional support to callers needing assistance with ESS and MSS for HR data related transactions
- Handle inbound inquiries, identifying need, processing necessary transactions and escalating issues as required
- Input data into Workday with speed and accuracy to support new hire administration and employee data administration activities
- Manage ticketing system inquiries and respond within outlined SLAs. Provide detailed information in the request tracking system to serve as a history of all requests for each employee.
Requirements
- 2+ yrs HR or Recruiting experience preferred. HRIS or recruiting systems experience a strong plus
- Attention to detail and accuracy is a must have. Must have been in roles in finance, recruiting, or other areas that required a high degree of ensuring accuracy of numbers and information
- Exceptional customer service skills and proven ability to perform in fast-paced environment
- Excellent analytical and problem solving skills
- Excellent communication skills and ability to handle sensitive matters with tact and diplomacy
- Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
- Ability to interact with all levels of a professional organization
- Ability to work independently and require little instruction on the day-to-day work
- Strong computer skill including proficiency with MS Office applications
- Strong Excel skills including the ability to create pivot reports, vlookups, and charts/graphs
- Self-starter and fast learner requiring minimal direction
- Ability to work in a team environment to achieve goals
Apply