AT & T Hiring Freshers and Experienced Graduates for Technical Associate in Bangalore | September 2012
Friday, September 28, 2012
Company Name: AT & T
Job Designation or Job Role: Technical Associate
Candidate Educational Qualification: Any Graduate
Candidate Experience Required: Freshers
CTC or Package Offered: Best in Market
Job or Work Location: Bangalore
Functional Area : Application Programming, Maintenance
Area of Working: IT-Software/ Software Services
Candidate Profile:
6 mos. Experience with Netcool Fault Monitoring tool
1 year Experience with CTS ticketing system or other Remedy-based system.
1 year Experience with Unix (Linux, HP/UX, and/or Solaris).
Experience with Mobile Communications protocols (SMS, MMS, WAP) a plus.
Job Description:
Responsible for Monitoring, Analysis, and Resolution of faults occurring in Network Elements that are managed by the Mobility Service Ops organization. The supported elements include: Unix and Windows servers supporting the SMS, MMS, WAP, and other mobile telephony applications. Performs fault isolation, validation, and some repair for supported network nodes, escalating and tracking advanced repair to specialized teams. Responsible for the rapid assessment of both the nature and severity of customer problems to evaluate appropriate response, engages various support organizations to provide that response. Assists and supports the engaged support organizations to reduce duration and severity of customer impact and/or loss of redundancy. Opens, updates, and closes trouble tickets as required to track progress of trouble resolution