Applications Analyst I
Department:	Information Technology
Location:	India - Chennai
Additional Locations:	Not Applicable
Job Code:	11022
Employment Type:	Permanent

Description

• Provide system administration and support for assigned applications.
• Provide support for application development projects.

• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, 
• Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process
•  improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 0%) domestic and/or international
• Provide timely, high quality support for system users.
• Interface with users to collect study set up requirements.
• Complete technical set-up of studies.
• Interface with IT to evaluate, resolve and communicate system-related issues impacting users and escalate 
• to Application Manager and Support Manager as applicable.
• Escalate application issues with a perceived high user impact to Application Manager and Support Manager.
• Capture user feedback on applications and provide input to Application Change Managers. Actively participate
• in Application User Groups.
• Proactively review system data and identify training needs or system issues.
• Take part in and where necessary coordinate the writing and review of application training material.
• Participate in system testing by execution of test scripts.
• Other functions as assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
•  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable 
• accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Prior relevant experience related to Clinical trials and Clinical applications is preferred.
• The qualified individual should have a good technical knowledge of information systems and database 
• applications.
• Excellent organizational and written skills and the ability to interact with staff at all levels in our organization 
• are essential.
• Excellent communication and customer service skills are essential.
• Educational Requirements
  • Bachelor’s degree or local equivalent preferred, or will have relevant experience for the position.