Genpact Hiring B.E / B.Tech Freshers as Process Associates - Apply Online
Sunday, September 16, 2012
Job Description
Job Description -
1. Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
2. Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
3. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
4. Document & add new issues/solutions to Knowledge Management Repository.
5. Utilize professional techniques to retain & delight customers.
6. Use of soft skills - Listen, Empathy, Courtesy etc.
7. Provide quality service & resolve concerns efficiently & professionally.
8. Successfully handle customer queries on Network/Operating Systems/MS Office/Internet Explorer related problems.
9. Provide telephone & email based technical troubleshooting assistance. Meet customer defined levels of Quality in Operations
2. Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
3. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
4. Document & add new issues/solutions to Knowledge Management Repository.
5. Utilize professional techniques to retain & delight customers.
6. Use of soft skills - Listen, Empathy, Courtesy etc.
7. Provide quality service & resolve concerns efficiently & professionally.
8. Successfully handle customer queries on Network/Operating Systems/MS Office/Internet Explorer related problems.
9. Provide telephone & email based technical troubleshooting assistance. Meet customer defined levels of Quality in Operations
Desired Skills & Experience
1. Tech Graduates – BE, B.Tech, or others with Computers as Major preffered. All other other Graduates can also apply except MCA's
2. Fresher’s or Telesales/Customer Support/Technical Support in a BPO – 12 months onwards
3. Well developed Negotiation skills (Verbal & Written).
4. Must possess knowledge of:- Internet Explorer, Windows NT / 95 / 98 / 2000 / XP & TCP/IP (Networking)
5. Flexible to work in 24/7 shifts
2. Fresher’s or Telesales/Customer Support/Technical Support in a BPO – 12 months onwards
3. Well developed Negotiation skills (Verbal & Written).
4. Must possess knowledge of:- Internet Explorer, Windows NT / 95 / 98 / 2000 / XP & TCP/IP (Networking)
5. Flexible to work in 24/7 shifts
Company Description
Genpact Limited (NYSE: G), a global leader in business process and technology management services, leverages the power of smarter processes, smarter analytics and smarter technology to help its clients drive intelligence across the enterprise. Genpact’s Smart Enterprise Processes (SEP) framework, its unique science of process combined with deep domain expertise in multiple industry verticals, leads to superior business outcomes. Genpact’s Smart Decision Services deliver valuable business insights to its clients through targeted analytics, reengineering expertise, and advanced risk management. Making technology more intelligent by embedding it with process and data insights, Genpact also offers a wide range of technology services. Driven by a passion for process innovation and operational excellence built on its Lean and Six Sigma DNA and the legacy of serving GE for more than 14 years, the company’s 55,000+ professionals around the globe deliver services to its more than 600 clients from a network of 58 delivery centers across 16 countries supporting more than 25 languages.
For more information, visit www.genpact.com.
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For more information, visit www.genpact.com.
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Additional Information
- Posted:
- September 11, 2012
- Type:
- Full-time
- Experience:
- Entry level
- Functions:
- Customer Service
- Industries:
- Outsourcing/Offshoring
- Job ID:
- 3720807
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