Job Description - Surveillance Engineer
1 Job Details
· Function: Network Surveillance
· Position: Network Surveillance Engineer
· Career Stage: Technician
· Location: NCR
· Interfaces: L1 Fault Management, Back Office, Field Operations & Maintenance , Incident Management, Preventive Maintenance
· Reporting Manager: Shift Manager
· 24X7 Shift Working: Yes
2 Role Definition
· Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
3 Key Responsibilities
· Service Alarm Monitoring
· Alarm Management for the assigned Network Services
· Ticket Management
· Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
· Work Order Handling
· Regular follow up on the events with relevant departments working on it as per the MSTOP process
· Work towards KPI & Balanced Scorecard parameters
· Work towards the IPM parameters assigned by the Shift Manager
· To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
· Adherence to the organizational guidelines & departmental processes & procedures
4 Authority
· Clearing the first level Network Alarms
· Creation of Trouble Tickets
· Ticket updation and routing to the relevant department for further course of action
· Closure of ticket
5 Candidate Prerequisites
· Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
· Industry experience: Telecom
· Years of experience: 0-3 years
· Certifications: Any Certification related to Telecom shall be an added advantage
· Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / LTE/IMS Network service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
· Leadership skills: Not Applicable
· Language skills: Proficiency in written / Spoken English & Hindi
· Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
