General Electric(GE) hiring "Operator Customer Services" for freshers any graduates, Gurgaon -October 2012
Sunday, October 28, 2012
| Job Number | 1618561 |
| Business | GE Capital |
| Business Segment | Capital - Asia Pacific |
| Posted Position Title | Operator Customer Services |
| Career Level | Entry-Level |
| Function | Financial Services Operations |
| Function Segment | Customer Service |
| Location | India |
| City | Gurgaon |
| Postal Code | 122002 |
| Relocation Assistance | No |
| Role Summary/Purpose | Handle calls & emails from credit card customers |
| Essential Responsibilities | Would be part of the customer services team handling inbound calls / emails from Credit Card holders. Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution alongwith ensuring high quality of service with zero unscheduled leaves/ absenteeism. Would be required to contribute to cross sell targets through inbound as well as outbound channels. Job requires Compliant to Business Policy, processes and procedures |
| Qualifications/Requirements | Desired- 1-2 years experience in Customer Services- in a customer-facing role. Graduate in Any Discipline Proficient in English and Hindi |
| Desired Characteristics | Strong Communication skills Computer skills (MS Office) Working in teams Pro active approach Negotiation and persuasive skills |
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