Global Service Delivery
Global Service Delivery is a business-aligned, customer-servicing organisation with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.
As a part of our Group Service Center team, your key responsibilities are -
- Have a passion for customer service considering it is a process catering to premier customers.
- To acquire detailed understanding of the process design and to be able to exceed SLA standards
- Maintain highest standards of audit and compliance requirements
- Establish and maintain effective relationship with customers, business partners and identify areas of service improvements
- Meet targets on productivity and accuracy within stipulated time frame. Instructions/requests are correctly interpreted and fully undertaken.
- Acquire knowledge on procedures related to relevant processes.
- Ensure all data requirements is completed and updated in a timely manner.
****Issued by HSBC Electronic Data Processing India LTD****
