About Company: At CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
Company: CGI
Position: Technical Support
Job location: Bangalore, Chennai, India
NO OF VACANCIES:
Note:
Job Number:
Event date/ Walk-In Date:
Last date: 03 Jul 2013
Time:
Salary Offered: Rs.240000/-
Experience required: Freshers
Eligibility: BSc/BE/BTech/ME/MTech (All branches)/ BCA/MCA
Job Description:
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Apply
Posted in:
Bangalore,
Chennai,
Freshers,
Offcampus,
Technical Support
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About company: IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.
Company Name: IBM
Position: Technical Support Associate- GPSD
Job location: Bangalore, Hyderabad, India
NO OF VACANCIES:
Note:
Job Number: GPSD-0587098
Event date/ Walk-In Date:
Last date: ASAP
Time:
Salary Offered: Best in Industry
Experience required: Freshers
Eligibility: B.E/B.Tech/Diploma/Others graduates
| Job description:
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| Ability to identify basic hardware parts and aware of basic hardware concepts User level familiarity with at least one e-mail client - Outlook, Notes etc. Skilled in commercially standard software applications and major desktop operating systems. Awareness of basic networking concepts and technologies. Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor's Degree/ Diploma
# Flunecy In Communications Skills (both spoken and written)/ soft skills
Additional information
# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported |
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Mode of Apply: Online
Apply
Posted in:
Bangalore,
Engineers,
Freshers,
Technical Support
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About company: Informatica provides data integration software and services that enable organizations to gain a competitive advantage in today’s global information economy by empowering them with timely, relevant and trustworthy data for their top business imperatives.
Job location: Bangalore, India
NO OF VACANCIES:
Note:
Job Number: GCS06513
Event date/ Walk-In Date:
Last date: ASAP
Time:
Salary Offered: Best in Industry
Experience required: Freshers
Eligibility: B.E/B.Tech/MCA graduates
Your Responsibilities:
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
. Additional responsibilities include but are not limited to the following:
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles.
- Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.
- Understands impact of work on the feature/product/team.
- Continuously enhancing knowledge through trainings and e-learning courses.
- Helping customers succeed.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Provide regular reports for management that measure the effectiveness of the technical support function.
Apply
Posted in:
Bangalore,
Engineers,
Freshers,
Technical Support
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About company: Knoah Solutions is an award-winning Global Outsourcing Services Company - with delivery onshore and offshore delivery centers in US and India - that delivers the best multi-channel customer and technical support services in the industry.
Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational processes and best practices, state of the art technology and a core philosophy of flexibility and openness.
Knoah is your one stop shop for contact center services delivering Voice, Live Chat, E-mail, Data Analytics and 3rd Party QA Services
Ordering phone lines, setting up your IVR, 100% recording, building your knowledge base, performing quality analysis, providing CRM and agent performance management tools, delivering reporting/analytics and managing staffing 24/7, all are included in our competitive pricing. These qualities ensure a long term, trusted and productive outsourcing relationship across all our solutions at price points the large outsourcers can’t match and the small ones can’t deliver on.
Company: Knoah Solutions
Position: Technical Support
Job location: Hyderabad, India
NO OF VACANCIES:
Note:
Job Number:
Event date/ Walk-In Date: 1st June 2013
Last date:
Time: 9: AM
Salary Offered: 12000 PM
Experience required: Freshers
Eligibility: B.E/B.Tech/MCA graduates 2013 Batch
Skills Required : Voice
The candidates should possess B.TECH & MCA – 2013 batch from a recognized university.
Should possess effective verbal communications skills,
Should be fluent with good though processing.
The typing speed should be at-least 25 WPM, and should have good command on internet concepts, OS concepts in XP,Vista, 7 and Mac, computer basics, wirelesss communication.
Must have excellent interpersonal skills.
Should be a team player and having good listening skills.
Skills Required : Non- Voice
The candidates should possess B.TECH & MCA – 2013 batch from a recognized university.
Should possess effective verbal communications skills,
Should be fluent with good though processing.
The typing speed should be at-least 30 WPM, and should have good command on internet concepts, OS concepts in XP,Vista, 7 and Mac, computer basics, wirelesss communication.
Must have excellent intra personal skills.
Should be a team player and open to learning.
(Note:Wear in formal dress only and carry all mentioned documents, without which you are not allowed into the campus recruitment process. Spot Registrations are available. No Registration Fees).
SELECTION PROCESS:
Presentation by the Company
Group Discussion
Voice and accent Rond
Operations Round
Typing test
Personal HR Interview
Mode of Apply: Online/Offcampus
Venue/POSTAL ADDRESS:
NRI Institute of TechnologyPothavarappadu (V), Via Nunna,
Agiripalli (M), Vijayawada Rural,
Krishna District.
Posted in:
Engineers,
Freshers,
hyderabad,
Offcampus,
Technical Support,
Walk-In
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About company: Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 132,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
Company: HoneyWell
Position: Technical Support Associates
Job location: Gurgaon, India
Vacancies:
Note:
Job Number: 00219060
Event date/ Walk-In Date:
Last date: ASAP
Time:
Salary Offered: Best in Indusrty
Experience required: Freshers
Eligibility: Any degree graduates
Job Details:
The candidate Should possess Graduate degree from a recognized university.
Should be able to operate PC based programs in a Windows environment.
Should have the ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
Takes initiative to lead and supports team members in dealing with change.
Maximizes productivity levels while providing world class customer service.
Displays effective problem solving skills.
Demonstrates effective use of soft skills – listening, probing and questioning.
Must possess effective communication skills and appropriate usage of the English language.
Should be flexible to work in shifts.
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Apply
Posted in:
Freshers,
Gurgaon,
Technical Support
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About Company: Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 145,000 employees serving over 900 clients in 54 countries. The company posted revenues of $7.95 billion for the financial year ended Mar 31,2013. Wipro helps customers to do business better leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and a vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.
Company: Wipro Technologies
Job location: Kolkata/Bhubaneshwar/Ranchi/Jamshedpur, India
NO OF VACANCIES:
Note:
Job Number:
Event date/ Walk-In Date: 22nd to 28th May 2013
Last date:
Time: 10:00 to 4:00 PM
Salary Offered: Best in Industry
Experience required: Fresher/Exp
Eligibility: Any graduates
Venue/POSTAL ADDRESS:
Company URL: http://www.wipro.com/
Posted in:
Freshers,
Technical Support,
Walk-In,
Wipro
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About company: Baker Hughes is a leading supplier of oilfield services, products, technology and systems to the worldwide oil and natural gas industry. By being the service company that best anticipates, understands and exceeds our customers' expectations, Baker Hughes Advances Reservoir Performance. The company's 57,000-plus employees work in more than 80 countries in geomarket teams that help customers find, evaluate, drill, produce, transport and process hydrocarbon resources. Baker Hughes' technology centers in the world's leading energy markets are pushing the boundaries to overcome progressively more complex challenges. Baker Hughes develops solutions designed to help manage operating expenses, maximize reserve recovery and boost overall return on investment through the entire life cycle of an oil or gas asset. Collaboration is the foundation upon which Baker Hughes builds our business and develops next-generation products and services for drilling and evaluation, completions and production and fluids and chemicals.
Company Name: Baker Hughes
Job location: Mumbai, India
NO OF VACANCIES:
Note:
Job Number: 1313096
Event date/ Walk-In Date:
Last date: ASAP
Time:
Salary Offered: Best in Industry
Experience required: Freshers
Eligibility: B.E/B.Tech graduates
KEY RESPONSIBILITIES/ACCOUNTABILITIES:
· Begins training on operational features and application of division's products. Begins in-depth training programs to obtain product, well site and drilling knowledge. Trains to measure product performance and recommends design modifications to existing products. Learns how to analyze and report product field test results. Learns to monitors product tests and makes recommendations on operating parameters to rig personnel. Handles special projects, as assigned.
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· ESSENTIAL QUALIFICATIONS/REQUIREMENTS
· Bachelor's Degree in Engineering.
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· OTHER DETAILS
· General knowledge of basic engineering and business principles. Knowledge of metallurgy, materials and petroleum engineering concepts.
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Apply
Posted in:
Engineers,
Freshers,
mumbai,
Technical Support
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About company: HCL has always had the uncanny ability to read ahead, of any market inflexion point
and adapt itself to derive maximum advantage.
Company: HCL Technologies
Position: Technical Support Officer
Job location: Noida/ Chennai, India
Note:
Updated Resume Copy
• Photo ID proof
• 2 Recent Passport Size Photos
Job Number:
Event date/ Walk-In Date: 28th May 2013
Last date: 20th May 2013
Time: 10 AM
Salary Offered: 1.64 LAP
Experience required: Freshers
Eligibility: B.E/B.Tech 2013 Batch
Skills Required:
• Strong oral and written communication skills which includes (Fluency & coherence, Grammatical ability, Pronunciation and Accent, Interactive
Communication, Lexical Resource) • Basic Desktop and computer knowledge.
• Understanding of ISP/Networking concepts Possess good organizational & time
management skills • Display strong initiative in resolving issues of customers
• Exhibit strong teamwork • Must be capable of demonstrating problem solving
skills • Attentive listener • Ability to use common courtesies • Confident while
communicating
Contact Name:
Venue/POSTAL ADDRESS:
Chandigarh Group of Colleges, Landran - Mohali
Mode of Apply: Walk-In/Offcampus
Company URL: hcl.com
Apply
Posted in:
Engineers,
Freshers,
HCL,
Offcampus,
Technical Support,
Walk-In
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About company: At CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
Company: CGI
Job location: Bangalore, Chennai, India
NO OF VACANCIES:
Note: Event Date: 21st/22nd May in Bangalore Location only.
Job Number:
Event date/ Walk-In Date: 21 May 2013
Last date: 17 May 2013
Time:
Salary Offered: Rs.220000/-
Experience required: Fresher
Eligibility: B.E/B.Tech 2012 batch Graduates
Job Description:
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
Mode of Apply: Online
Venue/POSTAL ADDRESS:
Apply
Posted in:
Bangalore,
Chennai,
Engineers,
Freshers,
Technical Support
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