Applicants need to go to the venue mentioned or call on the number provided below
Role: Technical Service Desk / Data Center operation
Experience: 6 months - 5years
Job Description:
Hiring for Analyst/Sr. Analyst
Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.
Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )
Responsibilities :- SD
· Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
· Route problems to internal 2nd and 3rd level IT support staff.
· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
· Administer and provide User account provisioning.
· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
· Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
· support teams and follow up until closure.
· Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
· and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
· Perform user account management activities
· Escalate complex problem to appropriate support specialists
· Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
· presentation graphics, database management systems, electronic mail, and communications)
· Troubleshoot client software and basic network connectivity problems
· Identify, evaluate and prioritize customer problems and complaints
· May train users and operators on a limited basis and/or may write training procedures
· Participate in on-going training and departmental development
· Routine maintenance updates with other IT staff and business units
· Provide all required documentation including standards, configurations and diagrams
· Provide knowledge transfer of EUC operations
Responsibilities :- DC -Ops
· Good communication
· Experience only with international process , domestic with good comm is fine
· ready to work in any shift
· 6 months to 3 yrs Experience in ( LINUX, UNIX,windows,hardware & software monitoring , server, network monitoring )
· certification course with min 6months in linux /unix with good comm are eligible .
Please walk in to the below address
Chennai
Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,
Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person-Sanoj
saturday -10am-3.30pm
Hyderabad
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
contact person-Sarath/Siva
Service Desk / DC candidates who are willing to work to relocate other location can attend Interview at Chennai, Bangalore, Hyderabad
