Thursday, October 4, 2012
Technical Support Representative: 100493 English : Problem Resolution Rep :India-Maharashtra-Thane () : Full-time Job Description - Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Candidate Profile: Education and Experience - College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
- Ability to learn.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
- Should not be pursuing any regular course/educational program which may conflict with the work timings
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Posted in:
Freshers,
Technical Support
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